Help & Support
Find quick answers below, or reach our team directly — we usually respond within one business day.
Frequently asked questions
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How do I install Multiple Desk?
Download the installer from the Pricing page, run it on your computer, and sign in with your Multiple Desk account. Setup only takes a couple of minutes and no additional configuration is required to start connecting devices.
How do I connect to another device?
Open Multiple Desk on both devices, then enter the partner ID and connection code shown on the remote device's screen. Once verified, you'll have full remote access, subject to the permissions you grant.
Which plan do I need?
It depends on how many devices you manage and whether you need business features like unattended access or team seats. Visit the Pricing page for a full feature comparison, or contact sales and we'll help you choose.
Is my data and connection secure?
Yes. All sessions are encrypted end-to-end, and every connection requires explicit authorization from the device being accessed. We never store your remote session content.
Can I use Multiple Desk on multiple devices?
Yes. Your license lets you install Multiple Desk on all your own devices. To control additional third-party devices simultaneously, you may need a higher-tier plan — see Pricing for details.
What are your support hours?
Our team is available Sunday to Friday, 09:00 to 17:00 NPT (GMT+5:45). Messages sent outside these hours are answered on the next business day.
Still need a hand?
Our support team is ready to help with anything from installation issues to billing questions.